What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Can i downgrade to free plan without cancelling the account?

    Asked by Plasticfreeseas on May 03, 2017 at 09:34 PM

    im currently on bronze plan and want to downgrade to free plan as we will not receive more submissions. Can i downgrade without cancelling the account? After i pressed "downgrade" i am given the option to "cancel my account".





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    JotForm Support

    Answered by liyam on May 03, 2017 at 11:09 PM

    Hello Julia,

    If what you mean is by downgrading your subscription without cancelling it is by pausing a renewal at the time it is needed, unfortunately this is not possible. But you can upgrade or downgrade your subscription anytime. You can still use your account under free subscription without worries, so long as you are within the limits for free subscription. 

    Feel free to check the pricing page to know more on the differences in packages of every subscription: https://www.jotform.com/pricing

    If you have questions, or if I am misunderstanding your concern please let us know.