Can i downgrade to free plan without cancelling the account?

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    Plasticfreeseas
    Asked on May 03, 2017 at 09:34 PM

    im currently on bronze plan and want to downgrade to free plan as we will not receive more submissions. Can i downgrade without cancelling the account? After i pressed "downgrade" i am given the option to "cancel my account".

    Thanks,

    Julia

     

     

  • Profile Image
    liyam
    Answered on May 03, 2017 at 11:09 PM

    Hello Julia,

    If what you mean is by downgrading your subscription without cancelling it is by pausing a renewal at the time it is needed, unfortunately this is not possible. But you can upgrade or downgrade your subscription anytime. You can still use your account under free subscription without worries, so long as you are within the limits for free subscription. 

    Feel free to check the pricing page to know more on the differences in packages of every subscription: https://www.jotform.com/pricing

    If you have questions, or if I am misunderstanding your concern please let us know.