What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Getting "XML Error Access Denied" message when downloading uploaded file

    Asked by Indusuno on May 03, 2017 at 11:03 PM
    We are also experiencing the same issue in our xml sitemap. Basically we are the online B2B eCommerce portal, so we have created an index sitemap xml, which contains the other sitemaps.
  • Profile Image
    JotForm Support

    Answered by Chriistian on May 03, 2017 at 11:09 PM

    Can you please share to us the Form ID where you have encountered the said issue so that we can further check? Can you please confirm to us that the files are being uploaded successfully by the users of your form and you have received them on your end?

    We'll wait for your response.