Products are not being displayed in live form.

  • ColumbiaTKD
    Asked on May 3, 2017 at 11:10 PM

    I copied this form I used last year to accept shirt orders...

     

    https://www.jotform.com/build/61226048911956

     

    When the form is being previewed or live, the products disappear...

     

    So I created a new form from scratch because I've experience a lot of issues when the interface was upgraded..

     

    On the new form I created from scratch, I can not get a SUBTOTAL to show based on quantities selected..

     

    On a previous form allowed for a total to be shown:

    Products are not being displayed in live form Screenshot 30

     

    New Form Does not allow me to show anywhere

     

    Products are not being displayed in live form Screenshot 41

     

     

    I read somewhere you need to have special pricing options enabled etc.. I tried it all..

     

    It should not be this difficult to add a subtotal on the form? So the customers can see their total before paying?

     

    I am using STRIPE

     

    Please help ASAP

     

  • Ashwin JotForm Support
    Replied on May 4, 2017 at 1:03 AM

    Hello ColumbiaTKD,

    I'm sorry for the trouble caused to you. 

    I did check your form and found that you have added few conditions to show/hide Stripe payment tool. Since the fields used in conditions are deleted, that is the reason why the payment tool is not being displayed. Please check the screenshot below:

    Products are not being displayed in live form Screenshot 30

    I would suggest you to please delete the condition you have added in your form and that should solve your problem.

    On your question related to show total amount, please check the screenshot below on how to display sub-total & total amount in form:

    Products are not being displayed in live form Screenshot 41

     

    Hope this helps.

    Do get back to us if you have any questions.

    Thank you!