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  • Profile Image

    Products are not being displayed in live form.

    Asked by ColumbiaTKD on May 03, 2017 at 11:10 PM

    I copied this form I used last year to accept shirt orders...




    When the form is being previewed or live, the products disappear...


    So I created a new form from scratch because I've experience a lot of issues when the interface was upgraded..


    On the new form I created from scratch, I can not get a SUBTOTAL to show based on quantities selected..


    On a previous form allowed for a total to be shown:


    New Form Does not allow me to show anywhere




    I read somewhere you need to have special pricing options enabled etc.. I tried it all..


    It should not be this difficult to add a subtotal on the form? So the customers can see their total before paying?


    I am using STRIPE


    Please help ASAP


    Page URL:

  • Profile Image
    JotForm Support

    Answered by ashwin_d on May 04, 2017 at 01:03 AM

    Hello ColumbiaTKD,

    I'm sorry for the trouble caused to you. 

    I did check your form and found that you have added few conditions to show/hide Stripe payment tool. Since the fields used in conditions are deleted, that is the reason why the payment tool is not being displayed. Please check the screenshot below:

    I would suggest you to please delete the condition you have added in your form and that should solve your problem.

    On your question related to show total amount, please check the screenshot below on how to display sub-total & total amount in form:


    Hope this helps.

    Do get back to us if you have any questions.

    Thank you!