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    Why I am not receiving submission emails?

    Asked by asifjamilakhtar on May 04, 2017 at 12:17 AM

    I AM NOT GETTING SUBMITTED FORM IN MY EMAIL AND THE PERSON SUBMITTING THESE FORMS ARE ALSO UNABLE TO RECEIVE THE SAME EMAIL? I AM TALKING ABOUT MY ERP REGISTRATION V1.7 FORM.

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    JotForm Support

    Answered by ashwin_d on May 04, 2017 at 01:43 AM

    Hello asifjamilakhtar,

    I'm sorry for the trouble caused to you. 

    I did check your form's notification email alert and did not find any issue with that. None of your email address is in our bounce list. You have configured it correctly and you should receive submission emails without any problem. I also checked our email logs and found emails are being sent successfully. Please check the logs below:

    [2017-05-02 08:53:36] Submission #3695360547444235960 Form #62062161617449 SENT to imran.irtaza@mia.com.pk,AHSAN.NAEEM@MIA.COM.PK,NASIR.ALI@MIA.COM.PK,BILAL.JAVED@MIA.COM.PK,ahsan.mujtaba@mia.com.pk from noreply@jotform.com, via SENDMAIL 

    [2017-05-02 08:33:44] Submission #3695376246229554060 Form #61641465601451 SENT to imran.irtaza@mia.com.pk,AHSAN.NAEEM@MIA.COM.PK,NASIR.ALI@MIA.COM.PK,BILAL.JAVED@MIA.COM.PK,ahsan.mujtaba@mia.com.pk from noreply@jotform.com, via SENDMAIL 

    [2017-05-02 08:07:34] Submission #3695360547444235960 Form #62062161617449 SENT to imran.irtaza@mia.com.pk,AHSAN.NAEEM@MIA.COM.PK,NASIR.ALI@MIA.COM.PK,BILAL.JAVED@MIA.COM.PK,ahsan.mujtaba@mia.com.pk from noreply@jotform.com, via SENDMAIL 

    I also tested your form and I received auto-responder email correctly in my email inbox. Please check the screenshot below:

    Can you please let us know on which email address you are not receiving submission emails? Have you checked your SPAM folder already? Please check the SPAM folder and see if emails ended up there.

    If the issue persists,  I would suggest you to please use your own email address with SMTP settings to send submission emails. You may like to take a look at the following guide on how to use your own SMTP setting:  https://www.jotform.com/help/244-How-to-Setup-SMTP-for-a-Form 

    Thank you!

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    Answered by asifjamilakhtar on May 04, 2017 at 10:43 AM
    Thank you there was an issue with our own mail exchange. Problem resolved
    ...