Why I can't log in to my account?

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    Pamela Parker 
    Asked on May 04, 2017 at 02:50 AM

    I received an email from Jot Form that I have a message. When I try to log in it says incorrect login or password.  When I click forgot password and type in my email address. It says no user with this email address is found. I do have an account as I've received emails from Jot Form.  Please help as I seem to be locked out of my account. 

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    Answered on May 04, 2017 at 03:12 AM

    There is only a guest account under your email (pam@pamelaparkerrocks.com) so there is no real account created at this time. Unless you have some other email address?

    I checked the logs for that email and I saw that you submitted an online form so that's why you received the email.

    If you have any additional questions please get back to us.

    Thank you!

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    Answered on May 04, 2017 at 05:10 AM

    Hello Pamela,

    You do not have any form in your account yet. The submission you have received in your email is from a different form "2017 High Sierra Music Festival Band Contest". This form is in account "highsierramusic" and the profile email address of this account it highsierra*****@highsierra*****.com.

    Do you have access to this account and email? It seems you must have filled the above form and a notification email must have been sent to your email.

    Thank you!

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    Answered on May 04, 2017 at 07:57 PM

    Your account @PamelaParker has been deleted as per your request.