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Pamela ParkerAsked on May 4, 2017 at 2:50 AM
I received an email from Jot Form that I have a message. When I try to log in it says incorrect login or password. When I click forgot password and type in my email address. It says no user with this email address is found. I do have an account as I've received emails from Jot Form. Please help as I seem to be locked out of my account.
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Nik_CReplied on May 4, 2017 at 3:12 AM
There is only a guest account under your email (pam@pamelaparkerrocks.com) so there is no real account created at this time. Unless you have some other email address?
I checked the logs for that email and I saw that you submitted an online form so that's why you received the email.
If you have any additional questions please get back to us.
Thank you!
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Ashwin JotForm SupportReplied on May 4, 2017 at 5:10 AM
Hello Pamela,
You do not have any form in your account yet. The submission you have received in your email is from a different form "2017 High Sierra Music Festival Band Contest". This form is in account "highsierramusic" and the profile email address of this account it highsierra*****@highsierra*****.com.
Do you have access to this account and email? It seems you must have filled the above form and a notification email must have been sent to your email.
Thank you!
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David JotForm Support ManagerReplied on May 4, 2017 at 7:57 PM
Your account @PamelaParker has been deleted as per your request.