I'm not getting orders from Jotform sent to Network Solutions and then to Outlook?

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    landone
    Asked on May 04, 2017 at 07:03 AM

    Orders after 2:30 on Wed stopped in Network and Outlook but are in Jotform. Today is a big day for us.

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    Sven
    Answered on May 04, 2017 at 07:10 AM

    Hi, 

    This is because your email was in our bounce list. This usually happens for several reasons, in your case, your mail service provider is rejecting emails from us.

    I have removed the email from the bounce list, and you should be able to receive emails now without issues. 

    For future reference, please see the guide below, which will show you how to check and remove yourself from the bounce list:

    How-to-Remove-Your-Email-Address-from-Bounce-List

     

    Also, please refer to the guide below, for tips on how to prevent this issue from happening in the future:

    How-to-Prevent-Email-Bouncing-Related-Issues

     

    Thank you!