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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    email Bounce

    Asked by tapeteslogomarca on May 04, 2017 at 08:29 AM
    Let us know that our email is official and we are not receiving the emails as we asked to solve or we will cancel our services next to jotform Thank you carlos serralvo mats logo
    We recently were not able to email you because your email address "tapeteslogomarca@hotmail.com" is in our bounce list.
    Change your Email

    Change your email address in account settings to a working email address.

    Alterar Remove From List

    If your email was added in error you can remove it from the list and they will be sent as usual.

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    Answered by Sven on May 04, 2017 at 09:08 AM


    Your email is not in the bounce list, so I'm guessing you have removed it yourself.

    Please note that we don't intentionally add emails to our bounce list, they end up there for several reasons, usually because your mail service provider is rejecting emails.


    Please see the guide below, which will show you how to check and remove yourself from the bounce list:



    Also, please refer to the link below for tips on how to prevent this issue from happening in the future:



    Thank you!