What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    JotForm Support

    Payment Gateway: Payment settings panel is empty.

    Asked by seth on May 04, 2017 at 08:31 AM

    The cloned form of a user has a blank payment settings panel.

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    JotForm Support

    Answered by seth on May 04, 2017 at 08:36 AM

     

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    Answered by lmhuffine on May 05, 2017 at 07:15 AM

    I'm seeing the same thing, any suggestions on this?

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    JotForm Support

    Answered by Mike_G on May 05, 2017 at 08:48 AM

    @lmhuffine

    The issue can be fixed by going to (or clicking) the payment field's properties then back to the payment settings (wizard).

    If you have any further questions regarding this, please do not hesitate to let us know.

    Thank you.

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    JotForm Support

    Answered by olivia on May 15, 2017 at 02:22 AM

    Hi @lmhuffine,

    The issue about the empty Payment Settings side-bar was fixed. Could you please check it again?

    If you replicate the same problem, please inform us.

    Thank you.