What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image
    JotForm Support

    Autoresponder and Notification Email: Country still appears despite being disabled due to default value

    Asked by candy on May 04, 2017 at 08:33 AM

    Our user named "scorrado" has reported us that he has disabled the country from the address field as seen below:

    However, it still appears in the email content despite not filling it in the form as you can see the screenshot below:

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    JotForm Developer

    Answered by irem on May 04, 2017 at 11:17 AM

    Hello Candy,

    Problem should be fixed now. Please check it and let me know if you'll see any error.

    Thank you.