What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Not getting emails

    Asked by backalley on May 04, 2017 at 10:03 AM
  • Profile Image

    Answered by RyanC on May 04, 2017 at 10:08 AM

    Gd eve,

    Refer this link it might help you solve your problem.

     

    https://www.jotform.com/answers/1136168-how-to-change-email#1

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    JotForm Support

    Answered by BDAVID on May 04, 2017 at 12:13 PM

    What is the form in which you are not receiving email notifications?

    I have checked the following form: Photo Booth Contact Us and, or mail logs shows that notifications have been sent.

    Please check your spam folder, if you find them there, mark them as NOT SPAM. Also, you may white-list our domain names and sending IP addresses within your email service provider: https://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses 

    Let us know if you need more help.