Not receiving submission emails

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    backalley
    Asked on May 04, 2017 at 10:05 AM

    I have always got emails within seconds of someone filling out a form, recently I even upgraded to a paid plan with you guys, but not Im losing business because Im not receiving emails saying someone filled out the form, I havent made any changes to the forms, can you please help

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    Sven
    Answered on May 04, 2017 at 10:44 AM

    Hi, 

    Your email was in the bounce list. This happens for several reasons, usually because your mail service provider is rejecting emails from us. 

    I have removed your email from the bounce list so it should work normally now. Here's how to check and remove yourself from the bounce list for future reference:

    How-to-Remove-Your-Email-Address-from-Bounce-List

     

    Also, please refer to the guide below for tips on how prevent this issue from happening in the future:

    How-to-Prevent-Email-Bouncing-Related-Issues

     

    Thank you!