What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Auto Responder email are not being recieved.

    Asked by fernannyozviak on May 04, 2017 at 10:22 AM

    Hi, we have a couple people in our office who are not receiving the auto responder emails. I've made sure their emails were correctly typed and I'm not sure what other steps to take. This is important because they would like to keep a record of their submissions. Any suggestions?

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    JotForm Support

    Answered by david on May 04, 2017 at 12:10 PM

    I checked our logs for the email address associated with your account and it was previously in our bounce list.  It looks like it was already removed and emails are sending once again.

    Addresses are placed on our bounce list due to rejected emails.  This can be due to spam filtering, the email address being unavailable, inbox being full, anything of that nature.  Rejected emails raise our spam score and can lead to further filtering.  To prevent this, we stop sending emails to addresses temporarily.

    https://www.jotform.com/help/208-How-to-Prevent-Email-Bouncing-Related-Issues

    You can remove an address from our bounce list:

    https://www.jotform.com/help/262-How-to-Remove-Your-Email-Address-from-Bounce-List

    And you can view your account email history from the account page:

    https://www.jotform.com/help/293-How-to-View-All-Your-Form-Email-History