What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Every time I log in I get a message that says my email address is in the bounced list.

    Asked by garry54 on May 04, 2017 at 11:50 AM

    I click "remove from bounce list" but the next time I log in I get the same message.

  • Profile Image

    Answered by RyanC on May 04, 2017 at 11:53 AM

    Go to Settings in the bottom, enter the email that is in bounce list, then remove

     

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    JotForm Support

    Answered by BJoanna on May 04, 2017 at 01:25 PM

    @garry54

    I have checked and your email address is again in the bounce list. Our system gave following result:

    ga*****4@be******h.net is IN the bounce list 

    Reason(s) : smtp; 553 5.3.0 alph159 DNSBL:ATTRBL 521< 129.121.40.22

    I have now removed it from the bounce list.

    You can follow this guide on how to check and remove the email from bounce list.

    And this guides:

    How to setup email alerts to prevent email bouncing related issues.

    Why I am not Receiving Email Notifications?

    Also you should contact your email provider and ask them to Whitelist JotMails IP Addresses.

    Hope this will help. Let us know if you need further assistance.