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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Help changing form design. Builder view does not match preview.

    Asked by vweselak on May 04, 2017 at 12:05 PM

    I am trying to change the design of my form.  Everything looks great in the builder view, however when I click the preview of the form, it does not look the same.  It has remnants of the old form.  I would like the appearance in the preview to match the appearance in the builder view.


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    JotForm Support

    Answered by John_Benson on May 04, 2017 at 01:29 PM

    If I understand you correctly, the form looks great in the form builder but it is not in the preview feature of the form. I cloned your form and tried using the preview, I was not able to replicate the issue. I also made a small changes just to see if the preview button is updating the form in the form builder. I was able to do that without any issue. See screen animation below:

    I have cleared your form cache so it will be refresh from our server. Please try it again and let us know how it goes. If the issue persists, please provide a screenshot of the issue. Here's a guide on: How-to-add-screenshots-images-to-questions-to-the-support-forum

    Thank you.