- jayroverAsked on May 04, 2017 at 12:31 PM
I have been through help and forums. My most recent form is working and a Thank you page comes up, but the user confirmation is not coming through and neither are the recipients of the completed form. I have checked our SMTP settings and also the recipient email addresses.
The form is the 2017 Maritime Market Side Porch Steamer
I am not sure why this is not working all of the sudden.
- JotForm SupportKevin_GAnswered on May 04, 2017 at 01:51 PM
I have just tested your form and I did not receive the email auto-responder, although the email shows as sent; however, I have tested a form using an SMTP sender on my end and found that it worked fine.
Here are some screenshot of the emails I received, the notification and email auto-responder:
Could you please try double checking your SMTP settings?
You could also delete and add the SMTP settings if possible, please do let us know how it goes.
- jayroverAnswered on May 04, 2017 at 03:04 PM
Ive tried both.. no luck..
- jayroverAnswered on May 04, 2017 at 03:05 PM
got it. I had to turn off SSL
- JotForm SupportKevin_GAnswered on May 04, 2017 at 03:51 PM
Glad to know it worked now.
Please, if there is anything else that we can assist you, do not hesitate to let us know, we will be glad to help.