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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    SMTP Sender: Why emails are not sending?

    Asked by jayrover on May 04, 2017 at 12:31 PM

    I have been through help and forums. My most recent form is working and a Thank you page comes up, but the user confirmation is not coming through and neither are the recipients of the completed form. I have checked our SMTP settings and also the recipient email addresses.

    The form is the 2017 Maritime Market Side Porch Steamer

    I am not sure why this is not working all of the sudden.

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    JotForm Support

    Answered by Kevin_G on May 04, 2017 at 01:51 PM

    I have just tested your form and I did not receive the email auto-responder, although the email shows as sent; however, I have tested a form using an SMTP sender on my end and found that it worked fine. 

    Here are some screenshot of the emails I received, the notification and email auto-responder: 

    Could you please try double checking your SMTP settings? 

    You could also delete and add the SMTP settings if possible, please do let  us know how it goes. 

     

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    Answered by jayrover on May 04, 2017 at 03:04 PM

    Ive tried both.. no luck..

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    Answered by jayrover on May 04, 2017 at 03:05 PM

    got it. I had to turn off SSL

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    JotForm Support

    Answered by Kevin_G on May 04, 2017 at 03:51 PM

    Glad to know it worked now. 

    Please, if there is anything else that we can assist you, do not hesitate to let us know, we will be glad to help.