What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Uploaded file missing after editing the submission

    Asked by CayDer2 on May 04, 2017 at 12:33 PM
    [image: Inline image 1]
    Just found something else. Search MLS# 1627643 or 7123 36/37 Nottawasaga.
    I was editing the Agent info (only), when I hit submit, it advised there
    was an error. The photo was now missing and I am having problem reloading
    it. The photo was there previously.
  • Profile Image
    JotForm Support

    Answered by Kiran on May 04, 2017 at 12:40 PM

    I have checked the form submission and see that there is no attachment in the submission. Could you try retrieving the file from the email notification sent? Also, if you can provide us with the submission ID, we can check it further to see if we can restore the file.


  • Profile Image

    Answered by CayDer2 on May 04, 2017 at 01:44 PM
    I had to get photo sent to me, it uploaded. Not sure how it got deleted,
    was not done on my end? All good now.