Uploaded file missing after editing the submission

  • Profile Image
    CayDer2
    Asked on May 04, 2017 at 12:33 PM
    [image: Inline image 1]
    https://www.jotform.com/submissions/51603576985264
    Just found something else. Search MLS# 1627643 or 7123 36/37 Nottawasaga.
    I was editing the Agent info (only), when I hit submit, it advised there
    was an error. The photo was now missing and I am having problem reloading
    it. The photo was there previously.
  • Profile Image
    Kiran
    Answered on May 04, 2017 at 12:40 PM

    I have checked the form submission and see that there is no attachment in the submission. Could you try retrieving the file from the email notification sent? Also, if you can provide us with the submission ID, we can check it further to see if we can restore the file.

    Thanks!

  • Profile Image
    CayDer2
    Answered on May 04, 2017 at 01:44 PM
    I had to get photo sent to me, it uploaded. Not sure how it got deleted,
    was not done on my end? All good now.
    ...