What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Quantity and product selection fields do not show selection

    Asked by Tomchipjf on May 04, 2017 at 12:34 PM
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    JotForm Support

    Answered by Kiran on May 04, 2017 at 01:39 PM

    I have checked your JotForm and see that the dropdown menus in the products fields are not displaying correctly.

    Please inject the following CSS code to the form so that the drop-down will be displayed correctly.

    .form-product-item .form-dropdown {

      height: auto !important;

    }

    After adding the CSS code to the form, the fields should be displaying as below:

    Hope this information helps! 

  • Profile Image

    Answered by Tomchipjf on May 04, 2017 at 02:43 PM
    My form has been working perfectly for months... just this morning this
    problem started... i made no changes to the form since last saturday
    Tom
    www.sandwichcoffeeroasters.com
    ...
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    JotForm Support

    Answered by Kiran on May 04, 2017 at 03:26 PM

    This might have happened due to any update on the applied theme. I see tat you have now injected the CSS code to the form and the dropdowns are displaying correctly.

    Please get back to us if you need any further assistance. We will be happy to help. 

     

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    Answered by Tomchipjf on May 04, 2017 at 04:43 PM
    Ha!!! I have not been at my computer since the first time i wrote you.
    If the css codes have been installed i didnt do it... but if you say its
    working thats all i wanted
    Thanks!!
    Tom
    Tom
    www.sandwichcoffeeroasters.com
    ...
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    JotForm Support

    Answered by John_Benson on May 04, 2017 at 05:41 PM

    I did a test submission and here's a screen animation that your form is working properly:

    On behalf of my colleague Kiran, you're welcome! If you need anything else, please contact us again. Thank you.

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    Answered by Tomchipjf on May 04, 2017 at 06:43 PM
    Thank you!!!!
    Tom
    www.sandwichcoffeeroasters.com
    ...