What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    PayPal APIs aren't verifying

    Asked by ryaciuk on May 04, 2017 at 01:09 PM

    When trying to use PayPal Pro for payment, it says our API credentials are not able to verify due to an invalid merchant configuration. Our credentials have not changed. How can this be fixed?

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    JotForm Support

    Answered by John_Benson on May 04, 2017 at 02:11 PM

    I can see that this is a duplicate post. My colleague is now investigating the issue. Here's the URL: https://www.jotform.com/answers/1136364

    Please reply on that URL if necessary. Thank you.