What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I can't login as my account got autosuspended

    Asked by VernonPackard on May 04, 2017 at 01:30 PM

    My username is VernonPackard and I've been autosuspended.  I've tried to reset my password and have the instructions sent to my e-mail address but that isn't coming through.




    Brian Packard

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    JotForm Support

    Answered by AIDAN on May 04, 2017 at 02:42 PM

    Upon examination of your account, I found that it got autosuspended because your form "Simple Job Application Form" had a field named "codename" and that triggered our automatic form review systems for suspicion of violating our terms of use.

    Please see our terms of use, especially sections "Phishing" and "Collecting Sensitive Information" here: https://www.jotform.com/help/8-Terms-of-Use

    I have renamed that field to "name" and re-activated your account.

    If you need further assistance please let us know. We will be happy to help. Thank you.