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  • Profile Image

    Why is some notification emails being caught by our mail marshal as spam.

    Asked by Eric on July 13, 2012 at 11:59 AM

    According to the logs, when an email is sent via ip <160.124.101.141> "spamhaus". Some emails through to us but others don't. I am assuming that their are multiple ip's that send these emails?

     

    Is there anyway you can prevent this from happening again?

     

    Thanks,

    Eric

    Page URL:
    http://www.encoretours.com/go/10k/

  • Profile Image

    Answered by jeanettebmz on July 13, 2012 at 03:05 PM

    Yes, your assumption is correct

    Add these Jotmails  IP ADDRESSES to your whitelist

    In additional to this, you may whitelist these domain names:

    ·         jotform.com

    ·         email.amazonses.com

    ·         amazonses.com 

    ·         jotform.co

    ·         secure.jotform.co

    ·         s3.amazonaws.com  

    ·         static-interlogyllc.netdna-ssl.com

    Should you need further assistance, let us know

    Best regards

    Jeanette