What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Our customers are getting ''please wait'' when attempting to send submissions

    Asked by MSAMSA on May 04, 2017 at 02:37 PM

    Our customers are getting a stall on registering after entering their credit card info. It just says please wait and does not change

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    JotForm Support

    Answered by AIDAN on May 04, 2017 at 03:29 PM

    Please note that we had an issue yesterday that led to slowness and bad gateway error when attempting to submit a form or edit a submission.

    Our developers have resolved the issue and I suspect that your customers may have attempted to submit while the issue was occurring.

    Could you please see that your customers try again and get back to us with as much information as you can, in order to inspect and assist you better? Thank you in advance.