Unable to obtain a Private Key / Apple computer

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    ZolyMar
    Asked on May 04, 2017 at 02:38 PM

    Sent before finishing my message.

    Tried to request a Private Key, apple computer programs unable to open.

    I would like to remove the Encrypt from my forms, please. I have updated on my preference, form submissions still encrypted.

     

    Need help asap!

     

    Rachel

  • Profile Image
    BJoanna
    Answered on May 04, 2017 at 03:44 PM

    If your form was encrypted and you received encrypted data, that means that you already downloaded your key. 

    I have checked your forms and they are not encrypted. Please note that you can not decrypt your data without the private key. To view previously submitted encrypted data you will have to encrypt your form again and then upload your key. 

    Please check your Downloads and search for jotform.key.

    If the key is lost, then you encrypted data is also lost. Even if you create new key, you will not be able to decrypt previously submitted data. 

    For more details about Encrypted Forms, please check this guide:

    Encrypted Forms and How to Use Them

    Let us know if you need further assistance.