What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Unable to obtain a Private Key / Apple computer

    Asked by ZolyMar on May 04, 2017 at 02:38 PM

    Sent before finishing my message.

    Tried to request a Private Key, apple computer programs unable to open.

    I would like to remove the Encrypt from my forms, please. I have updated on my preference, form submissions still encrypted.


    Need help asap!



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    JotForm Support

    Answered by BJoanna on May 04, 2017 at 03:44 PM

    If your form was encrypted and you received encrypted data, that means that you already downloaded your key. 

    I have checked your forms and they are not encrypted. Please note that you can not decrypt your data without the private key. To view previously submitted encrypted data you will have to encrypt your form again and then upload your key. 

    Please check your Downloads and search for jotform.key.

    If the key is lost, then you encrypted data is also lost. Even if you create new key, you will not be able to decrypt previously submitted data. 

    For more details about Encrypted Forms, please check this guide:

    Encrypted Forms and How to Use Them

    Let us know if you need further assistance.