What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I would like to keep the account without loosing my Jot Forms that I have created and collected data

    Asked by SignatureElectric on May 04, 2017 at 03:08 PM
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    JotForm Support

    Answered by BJoanna on May 04, 2017 at 04:14 PM

    I saw that your account is scheduled to downgrade on 2017-05-18. You will not lose your forms or your data. 

    You have 5 forms and that is the limit for free account. Total submission limit for free accounts is 500 and you have 94. 

    However there will be an issue with upload storage space. Your upload storage space is currently at 179.26 MB and limit for free accounts is 100 MB. You will have to delete some submissions that have uploads. If you do not clear upload storage space your account will go ovelimit and your forms will be disabled. 

    Please take note: Delete submissions are permanently deleted and can no longer be restored.

    I would suggest you to download your submissions before you delete them.

    How to Download Form Submissions as Excel/CSV/PDF?

    How to Download the Submission Files

    Hope this will help. Let us know if you need further assistance.