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kugrinicAsked on May 4, 2017 at 3:15 PM
When I do a test run and we use paypal no-one get s receipt. If I do no payment there are receipts, can you please help?
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David JotForm SupportReplied on May 4, 2017 at 4:04 PM
The submissions without payments are being marked as incomplete:
https://www.jotform.com/help/564-how-to-view-incomplete-payments-of-your-payment-forms/
If you go into your submission data and mark them as complete, they will trigger the appropriate emails. Marking them as complete will NOT put the charges through.
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kugrinicReplied on May 5, 2017 at 9:28 AM
I'm getting email responses when they are not paid, it's when I do a payment that they do not show up. Any suggestions on how to fix this?
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sethReplied on May 5, 2017 at 10:55 AM
Hello,
I checked the form: 71235842494965 and see that there is no payment gateway set up on it. Can you please clarify the issues? What do you mean by doing a payment?
Awaiting your response.
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kugrinicReplied on May 5, 2017 at 11:02 AM
I took if off because it wasn't working
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David JotForm SupportReplied on May 5, 2017 at 12:09 PM
Are the emails that were not sent associated with payments that were shown as incomplete? Here is how to view incomplete payments.
https://www.jotform.com/help/564-how-to-view-incomplete-payments-of-your-payment-forms/