Incomplete payments do not trigger emails

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    kugrinic
    Asked on May 04, 2017 at 03:15 PM

    When I do a test run and we use paypal no-one get s receipt. If I do no payment there are receipts, can you please help?

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    david
    Answered on May 04, 2017 at 04:04 PM

    The submissions without payments are being marked as incomplete:

    https://www.jotform.com/help/135-How-to-View-Incomplete-Payments

    If you go into your submission data and mark them as complete, they will trigger the appropriate emails.  Marking them as complete will NOT put the charges through.

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    kugrinic
    Answered on May 05, 2017 at 09:28 AM

    I'm getting email responses when they are not paid, it's when I do a payment that they do not show up. Any suggestions on how to fix this?

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    seth
    Answered on May 05, 2017 at 10:55 AM

    Hello,

    I checked the form: 71235842494965 and see that there is no payment gateway set up on it. Can you please clarify the issues? What do you mean by doing a payment?

    Awaiting your response.

     

     

     

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    kugrinic
    Answered on May 05, 2017 at 11:02 AM

    I took if off because it wasn't working

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    david
    Answered on May 05, 2017 at 12:09 PM

    Are the emails that were not sent associated with payments that were shown as incomplete?  Here is how to view incomplete payments.

    https://www.jotform.com/help/135-How-to-View-Incomplete-Payments