What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Incomplete payments do not trigger emails

    Asked by kugrinic on May 04, 2017 at 03:15 PM

    When I do a test run and we use paypal no-one get s receipt. If I do no payment there are receipts, can you please help?

    Page URL:
    https://form.jotformpro.com/71235842494965

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    JotForm Support

    Answered by david on May 04, 2017 at 04:04 PM

    The submissions without payments are being marked as incomplete:

    https://www.jotform.com/help/135-How-to-View-Incomplete-Payments

    If you go into your submission data and mark them as complete, they will trigger the appropriate emails.  Marking them as complete will NOT put the charges through.

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    Answered by kugrinic on May 05, 2017 at 09:28 AM

    I'm getting email responses when they are not paid, it's when I do a payment that they do not show up. Any suggestions on how to fix this?

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    JotForm Support

    Answered by seth on May 05, 2017 at 10:55 AM

    Hello,

    I checked the form: 71235842494965 and see that there is no payment gateway set up on it. Can you please clarify the issues? What do you mean by doing a payment?

    Awaiting your response.

     

     

     

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    Answered by kugrinic on May 05, 2017 at 11:02 AM

    I took if off because it wasn't working

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    JotForm Support

    Answered by david on May 05, 2017 at 12:09 PM

    Are the emails that were not sent associated with payments that were shown as incomplete?  Here is how to view incomplete payments.

    https://www.jotform.com/help/135-How-to-View-Incomplete-Payments