What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Custom Thank You Page: Form redirecting to blank page even when custom link works fine.

    Asked by revoalution on May 04, 2017 at 04:26 PM
    Also, we have a redirect to an external link upon form submission. The URL appears in the URL bar, but it does not go to the page - it's just a blank white page. If we reload the page it successfully takes us to the right Thank You page.
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    JotForm Support

    Answered by Kevin_G on May 04, 2017 at 04:53 PM

    I have cloned your form and I was able to replicate the issue, seems like it only happens when the page is opened from the JotForm submission. 

    Upon checking the web console of the webpage  I can see there is an error, related to the POST method: 

    The issue seems to happen due to the send POST data feature enabled on your form, if you need to check the info to be sent to the page you should check that there is not any settings blocking external info to be sent to your custom thank you page. 

    If you only need to get the page displayed then you should turn off the send POST data feature, you will find the option under the settings tab, form settings section and clicking on the show more button: 

    Scroll a bit down to find the option and select the no option: 

    Hope this helps.