Notification email not sending after submission

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    jettogo
    Asked on May 04, 2017 at 05:00 PM

    After submission of our application form, the Autoresponder email sends and the Thank You page appears but the Notification message does not send.  I have checked our inbound email security appliance and there is no sign of it trying to come in.

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    Sven
    Answered on May 04, 2017 at 05:45 PM

    Hi, 

    Your email was in our bounce list. This happened because your mail service provider was rejecting emails from us. I have removed the email from the bounce list, so it should work now, and you should be able to receive emails normally.

     

    For future reference, please follow the guide below which will show you how to check and remove yourself from the bounce list:

    How-to-Remove-Your-Email-Address-from-Bounce-List

     

    Also, please refer to the link below for tips on how to prevent this issue from happening in the future:

    How-to-Prevent-Email-Bouncing-Related-Issues

     

    Thank you!

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    jettogo
    Answered on May 05, 2017 at 10:25 AM

    Thank you for your help.  We've added this to the whitelist and it's working great now.