What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I want to exclude unused form questions from my notification emails - How do I do that?

    Asked by dvipperman on July 13, 2012 at 01:48 PM

    I have a form with several conditional fields many of which will not be used depending on the information being gathered. I would like to the email generated by the form not to include the questions or field name of fields not used.

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    Answered by jeanettebmz on July 13, 2012 at 02:11 PM


    The email notification template cannot change dynamically as for the moment. However , there is a request already sent to a our feature list.

    As a workaround, we suggest to create several email notifications with just the fields a user might fill out and then apply conditions. In your case, you can setup the template based on the type of issue and just include the fields regarding to that.

    Please check this guide for further details

    Best regards


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    Answered by dvipperman on July 13, 2012 at 03:17 PM

    Thanks for getting back to me! I will keep any eye out for the addition to your feature set.




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    Answered by jeanettebmz on July 13, 2012 at 03:21 PM

    You are very welcome , Dan