How can I change my sub-user email address?

  • Profile Image
    Asked on May 04, 2017 at 05:25 PM


    We need to have our sub-user e-mail updated to I've changed this over multiple times, and it doesn't seem to be changing. I've also contacted you once already about this. Please let me know that this is being resolved.


    Thank you

  • Profile Image
    Answered on May 04, 2017 at 07:07 PM

    UPDATE: Effective October 2018 the Sub-User feature has been discontinued and is no longer available for creating new sub-users. If you had been using this feature previously, you're grandfathered. 

    If you would like to have additional users added to your account, please check out JotForm Enterprise.

    I have checked your account and found indeed the sub-user set up as, I can also see there is an account under that email address, the username is "doreenmcfadden". 

    I have checked that account as well and found that the forms have been shared, do note that your sub-user needs to log into the account and he/she will find the forms under the "Shared with you" section. 

    I also checked the threads related to you and I can only see a thread related to recipient email addresses: 

    Is this still your question? 

    If so, then do note that you will need to change it on the form emails settings, as suggested on that thread. 

    Hope this helps.