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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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    How can I change my sub-user email address?

    Asked by erinrothrock on May 04, 2017 at 05:25 PM


    We need to have our sub-user e-mail updated to team@erinrothrock.com. I've changed this over multiple times, and it doesn't seem to be changing. I've also contacted you once already about this. Please let me know that this is being resolved.


    Thank you

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    JotForm Support

    Answered by Kevin_G on May 04, 2017 at 07:07 PM

    I have checked your account and found indeed the sub-user set up as team@erinrothrock.com, I can also see there is an account under that email address, the username is "doreenmcfadden". 

    I have checked that account as well and found that the forms have been shared, do note that your sub-user needs to log into the account and he/she will find the forms under the "Shared with you" section. 

    I also checked the threads related to you and I can only see a thread related to recipient email addresses: https://www.jotform.com/answers/1123241 

    Is this still your question? 

    If so, then do note that you will need to change it on the form emails settings, as suggested on that thread. 

    Hope this helps.