I was told my password was wrong

I was told my password was wrong, which it isn't, but requesting a reset has not come through

I am now told I am at my limit of attempts to log in. I need to login asap to make corrections to my forms, Please assist as able. thanks. 

Your username is PreserveMarinersMile. The email address is behzad@octechinnovations.com. You can reset the password using the email address.