What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Can someone please contact me......urgent

    Asked by DestinationDream on May 04, 2017 at 08:42 PM

    This is the third time I have contacted you.......Why are my forms disabling?


    I need an ANSWER please asap



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    JotForm Support

    Answered by Chriistian on May 04, 2017 at 11:24 PM

    We don't have phone support and there's no way for us to contact you directly. The best way to reach us is through this forum.

    I can also see that you have opened several threads with the same issue. You can find my colleague's answers to your threads on your issue here:



    It seems that you have forms in your account that asks credit card info from the users. Please note that it is agains our Terms of Use.

    I have now removed the guilty fields on your form and re-activated your account.