What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Form not found. This form is disabled error

    Asked by Ikkyu9541 on May 05, 2017 at 05:35 AM

    i had 2 forms.

    then i made another one.

    then all of them had the Form not found error

    when i disable it it will show the message i set it

    but when enabled it shows the error

    someone pls help me urgent i need it

    Screenshot
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    JotForm Support

    Answered by amy on May 05, 2017 at 07:07 AM

    Hi,

    We have a system which detects the phishing fields in Jotform and this system suspends the accounts and disables the forms if there are fields that include phishing. But in rare cases we can encounter with the suspends which are made by mistake. In such cases our users contact us.

    I inspected your forms and found that your forms have been perceived as phishing. Our phishing system thought that you are collecting some sensitive data and because of this reason, it perceived your forms as phishing. As a result, it suspended your account and disabled your forms. 

    However, I checked your form sand cannot find any phishing fields. So, I marked your form as not phishing and activated your account again. We're so sorry for the inconvenience issue. 

    If you need any further assistance, please inform us.

    Thank you for your understanding.

    Kindest Regards.

  • Profile Image

    Answered by Ikkyu9541 on May 06, 2017 at 01:32 AM

    Thanks for helping me out!

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    Answered by evencs on June 28, 2017 at 12:43 AM

    It tells me to autosuspend when I log into the account and the forms do not work for me
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    JotForm Support

    Answered by Kiran on June 28, 2017 at 02:38 AM

    @evencs,

    Your question will be addressed shortly on a separate thread. Please follow the link below:

    https://www.jotform.com/answers/1185674