Form not found. This form is disabled error

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    Ikkyu9541
    Asked on May 05, 2017 at 05:35 AM

    i had 2 forms.

    then i made another one.

    then all of them had the Form not found error

    when i disable it it will show the message i set it

    but when enabled it shows the error

    someone pls help me urgent i need it

  • Profile Image
    amy
    Answered on May 05, 2017 at 07:07 AM

    Hi,

    We have a system which detects the phishing fields in Jotform and this system suspends the accounts and disables the forms if there are fields that include phishing. But in rare cases we can encounter with the suspends which are made by mistake. In such cases our users contact us.

    I inspected your forms and found that your forms have been perceived as phishing. Our phishing system thought that you are collecting some sensitive data and because of this reason, it perceived your forms as phishing. As a result, it suspended your account and disabled your forms. 

    However, I checked your form sand cannot find any phishing fields. So, I marked your form as not phishing and activated your account again. We're so sorry for the inconvenience issue. 

    If you need any further assistance, please inform us.

    Thank you for your understanding.

    Kindest Regards.

  • Profile Image
    Ikkyu9541
    Answered on May 06, 2017 at 01:32 AM

    Thanks for helping me out!

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    evencs
    Answered on June 28, 2017 at 12:43 AM

    It tells me to autosuspend when I log into the account and the forms do not work for me
  • Profile Image
    Kiran
    Answered on June 28, 2017 at 02:38 AM

    @evencs,

    Your question will be addressed shortly on a separate thread. Please follow the link below:

    https://www.jotform.com/answers/1185674