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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Changing plan: Upgrade not processed

    Asked by paradisehelpdesk on May 05, 2017 at 08:07 AM

    We have upgraded from free to Bronze but it doesn't appear to be reflected in our account.

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    JotForm Support

    Answered by candy on May 05, 2017 at 09:41 AM

    Hello,

    We are sorry for the inconvenience you have.

    As far as I check we have received your payment for Bronze plan 3 hours ago. However, your account still seems to be a Free plan.

    I have changed your plan to the Bronze plan, manually. However, the invoice doesn't appear in your account billing page. So that, I have forwarded this ticket to our next level in order to investigate the issue further.

    You can see the invoice at the following link: https://sites.fastspring.com/interlogy/order/invoice/INT170505-7349-96683

    If you need further clarification, let us know.

    Thank you.