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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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    Changing plan: Upgrade not processed

    Asked by paradisehelpdesk on May 05, 2017 at 08:07 AM

    We have upgraded from free to Bronze but it doesn't appear to be reflected in our account.

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    JotForm Support

    Answered by candy on May 05, 2017 at 09:41 AM


    We are sorry for the inconvenience you have.

    As far as I check we have received your payment for Bronze plan 3 hours ago. However, your account still seems to be a Free plan.

    I have changed your plan to the Bronze plan, manually. However, the invoice doesn't appear in your account billing page. So that, I have forwarded this ticket to our next level in order to investigate the issue further.

    You can see the invoice at the following link: https://sites.fastspring.com/interlogy/order/invoice/INT170505-7349-96683

    If you need further clarification, let us know.

    Thank you.