Problems submitting our forms

  • Profile Image
    Asked on May 05, 2017 at 09:17 AM

    We have had a complaint from an applicant that she couldn't submit our application form. We tested it and also experienced the problem. After clicking submit, there is no confirmation notice and there is a "Please Wait" message. The system seems to freeze at that point.

    Please advise.

  • Profile Image
    Answered on May 05, 2017 at 10:46 AM


    I checked your forms, the ones under your account are both disabled on date, so I assumed it was one of your shared forms. When I checked this form "" I could reproduce the issue. After clicking on review, it will just stay on please wait. 

    I cloned your form to troubleshoot, and I found out that the preview widget was causing the issue, it was configured incorrectly, so it was stopping the form from submitting.

    I deleted the widget, and re-configured a new one, and It worked fine. Please remove the preview widget on your form and add a new one. Here's my cloned version of your form with the fix, you can test it yourself to see that it submits without issues.


    Hope this helps, please get back to us if you need any further help.


    Thank you!