What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    How do I cancel my account?

    Asked by brunomassa on May 05, 2017 at 10:25 AM

    I do not use it anymore and I do not want the tool anymore.

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    JotForm Support

    Answered by Mike_G on May 05, 2017 at 12:02 PM

    We will be glad to help you with any concern related to your forms and your account.

    I see that your account subscription (Bronze Yearly $159.00) was recently renewed.

    We can cancel the Bronze Yearly plan and just keep the account just in case you decide to get back to your forms in the future. The account will be on a free subscription and you will not be charged with anything.

    Just a reminder, the price of the Bronze Yearly plan that you currently have is just $159.00 and right now it is at $190 a year. If you decide to get the same plan someday, it will be at its new rate.

    Please let us know how would you like for us to proceed.

    We will wait for your response.

    Thank you.