What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Is there anyway I can prevent my form respondents from getting a jotform marketing popup window?

    Asked by DSTLearning on May 05, 2017 at 12:17 PM

    A respondent told me that when he completed the form, he got a popup window that asked him to establish his own JotForm account. Is there anyway we can prevent that popup window?

    We are currently using the free JotForm account because we have less than 5 forms.

    We are using the form on an internal page, so I can't provide you a link. The popup window only occurs occasionally, so I do not have a screen shot for you either. I'm really sorry. I know that might make it more difficult.

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    JotForm Support

    Answered by Kevin_G on May 05, 2017 at 01:11 PM

    This is the thank you message shown after a form is submitted: 

    If you do not want to show the JotForm branding then you could upgrade your account and disable the option on your account settings

    You may also redirect your users to a different page, this guide will help you to do it: https://www.jotform.com/help/38-Redirecting-Users-to-a-Different-Page 

    Hope this helps.