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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    One of my form's data are missing on report

    Asked by FCCBusinessSolutions on May 05, 2017 at 01:17 PM

    I encountered an issue with a registration not showing up on the master registration form report although it is showing up on other reports.

    Page URL:
    https://www.jotform.com/build/63353927386163

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    JotForm Support

    Answered by david on May 05, 2017 at 01:28 PM

    Do you happen to have more information on the missing submission?  What is the submission ID, which report specifically is it missing from and which report is it being included in?  Let us know what you can and we will be happy to look in to this futher.

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    Answered by FCCBusinessSolutions on May 09, 2017 at 08:39 AM

    There seems to be more and more submissions not showing up on our master registration form.  Here are three submissions IDs that are showing up on Requisition Center Registration Form but not in the Master Registration Form:  

    3688703620527880939

    3684105980522579194

    3697231230526379974

     

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    JotForm Support

    Answered by amy on May 09, 2017 at 10:02 AM

    Hi,

    I have sent to the system a job to recalculate your submissions. However, when I check your account logs, I have found that you deleted some of your submissions which are related to the form you have mentioned. Please check the details from the screenshot:

    Unfortunately, submissions which have been deleted by users cannot be restored.

    If you need further assistance, please don't hesitate to ask.

    Thank you.

    Best Regards.