What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Our forms are all saying "disabled" even though they are "enabled".

    Asked by RebelfishLocal on May 05, 2017 at 01:41 PM

    We've got some clients that need to fill them out so I'd love for you to look into our account to see why this is happening again. A few weeks ago this same problem happened but after 4 days they started working again. IDK if y'all did a system update again?

     

    Thank you! 

  • Profile Image
    JotForm Support

    Answered by david on May 05, 2017 at 01:44 PM

    Your account was suspended by our phishing detector due to requesting usernames and passwords.

    We do not allow for the collection of usernames and/or passwords through forms for any reason. 

    As per our terms of use:

    https://www.jotform.com/terms/

    Collecting Sensitive Information. You may not use the JotForm to collect certain types of sensitive information, including but not limited to credit card information and any type of login credentials. You may collect some sensitive information such as social security numbers or driver’s license numbers, but you are required to use best security practices of JotForm including SSL and Encrypted Forms features. You are solely responsible for compliance with any data protection and privacy laws and rules applicable to the sensitive information.

    I removed the form the caused the account to be suspended and activated your account.  Your forms should be usable once again.