- AndyAsked on May 05, 2017 at 02:06 PM
I seem to be on some bounce list. Can you help me. It's cost me lots of business
- JotForm SupportMike_GAnswered on May 05, 2017 at 02:28 PM
We would like to apologize for any inconvenience. I have found the email address you used in this post on our bounce list and I have removed it.Result: email@example.com is IN the bounce list
Reason(s) : smtp; 552 5.2.0 g5En1u00e2zs5JG01 - g5En1u00e2zs5JG015Endg
However, I don't see any forms associated with it so I can only assume that it is not the email address you are referring to.
You can provide us the form and the email address you are having issues with so we can further help you. Or, you can have the email address removed from the bounce list on your end by following the information in this guide: How-to-Remove-Your-Email-Address-from-Bounce-List
Also, to prevent this from happening again in the future, I suggest you check this guide: How-to-Prevent-Email-Bouncing-Related-Issues