What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Receiving Multiple Submissions

    Asked by EcotreeNW on May 05, 2017 at 03:14 PM



    Recently we started receiving multiple copies of submissions to all active email addresses. Is there something amiss? Everything looks fine on our end. 


    Please respond to officeecotreenw@gmail.com. Thanks! 

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    JotForm Support

    Answered by John_Benson on May 05, 2017 at 04:34 PM

    To prevent multiple submissions, you can add a Captcha field to your form. Here's a guide: https://www.jotform.com/help/205-How-to-Add-a-Captcha-Field. You can also try adding Google reCaptcha widget to your form. 

    For stricter way to prevent multiple submissions, try enabling the Unique Submissions in the Form Settings page. For more information please check this guide: https://www.jotform.com/help/64-How-to-Set-Unique-Submissions-on-a-Form