What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    My link to Paypal is not working.

    Asked by MrsaCoulson on May 05, 2017 at 04:04 PM

    Now I can't find where I even inserted the link. When I use the form through Facebook it will not take me to Paypal. I double checked things with Paypal and it is fine on their end.


    Page URL:

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    JotForm Support

    Answered by Jan on May 05, 2017 at 05:29 PM

    I checked your form and I can see that the payment gateway is configured correctly. I did a test submission and I was redirected to the PayPal checkout page. Here's a screenshot:

    However, I noticed that you have 6 incomplete payments.

    If the user did not complete the payment on the checkout page, then the submission will go to the Incomplete Payments. Here's a guide: How-to-view-incomplete-payments.

    Please take note that completing it will not process any payments. It will just trigger the email notifications and will be processed as a normal submission. Please check this guide for more details: Paypal-Incomplete-Payments-FAQ.

    Please advise your users to complete the payment when redirected to PayPal checkout page.

    Hope that helps. Thank you.