My link to Paypal is not working.

  • MrsaCoulson
    Asked on May 5, 2017 at 4:04 PM

    Now I can't find where I even inserted the link. When I use the form through Facebook it will not take me to Paypal. I double checked things with Paypal and it is fine on their end.

     

  • Jan
    Replied on May 5, 2017 at 5:29 PM

    I checked your form and I can see that the payment gateway is configured correctly. I did a test submission and I was redirected to the PayPal checkout page. Here's a screenshot:

    My link to Paypal is not working Screenshot 30

    However, I noticed that you have 6 incomplete payments.

    My link to Paypal is not working Screenshot 41

    If the user did not complete the payment on the checkout page, then the submission will go to the Incomplete Payments. Here's a guide: How-to-view-incomplete-payments.

    Please take note that completing it will not process any payments. It will just trigger the email notifications and will be processed as a normal submission. Please check this guide for more details: Paypal-Incomplete-Payments-FAQ.

    Please advise your users to complete the payment when redirected to PayPal checkout page.

    Hope that helps. Thank you.