I need help with opening an encrypted data in my form

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    Asked on May 05, 2017 at 04:48 PM

    hello, my business partner and I have created a jot form for our vacation rental platform and I can not seem to open the emails without getting an encrypted form back. i have cleared my browser and its still not working. i just did a practice run on the form and the email response was encrypted. please advise

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    Answered on May 05, 2017 at 05:44 PM

    When enabling the encryption, you will be prompted to get a key. If you have chosen Jotform, the key should be on your computer. Please check, the name is jotform.key

    To know more about the encryption, please check this guide: https://www.jotform.com/help/344-Encrypted-Forms-and-How-to-Use-Them

    Note that clearing your browser cache won't help. The key is needed to decrypt the data.