What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I need help with opening an encrypted data in my form

    Asked by april  on May 05, 2017 at 04:48 PM

    hello, my business partner and I have created a jot form for our vacation rental platform and I can not seem to open the emails without getting an encrypted form back. i have cleared my browser and its still not working. i just did a practice run on the form and the email response was encrypted. please advise

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    JotForm Support

    Answered by Welvin on May 05, 2017 at 05:44 PM

    When enabling the encryption, you will be prompted to get a key. If you have chosen Jotform, the key should be on your computer. Please check, the name is jotform.key

    To know more about the encryption, please check this guide: https://www.jotform.com/help/344-Encrypted-Forms-and-How-to-Use-Them

    Note that clearing your browser cache won't help. The key is needed to decrypt the data.