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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Numerous form submission of the same form

    Asked by barbkarel on May 05, 2017 at 06:15 PM

    I keep receiving submissions of the same person's form over and over.  It's been going on for about 16 hours.  How do I make this stop?  

    Screenshot
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    JotForm Support

    Answered by Kevin_G on May 05, 2017 at 09:53 PM

    I have checked your form and I can see the submissions; however, I have just tested your form and I can see only one submission was generated. 

    Is your form embedded on any webpage? 

    This may be also happening due to a cache issue, the form may be reloaded from the browser history. You could also set up unique submissions on your form and avoid to get multiple records from the same user: https://www.jotform.com/help/64-How-to-Set-Unique-Submissions-on-a-Form 

    Do let us know how it goes. 

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    Answered by barbkarel on May 05, 2017 at 10:43 PM
    I will look into that. Thank you!
    My other issue is that it now says I have to upgrade my account due to
    going over the limit. Is there any way that can be fixed? I typically
    wouldn't use more than probably 30 a month so I'm not really wanting to
    upgrade.

    Thank you for your help!
    ...
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    JotForm Support

    Answered by Jan on May 06, 2017 at 05:06 AM

    @barbkarel

    I created a separate thread for your other issue so that we can assist you properly. Please wait for our reply on this thread: https://www.jotform.com/answers/1137922.

    Thank you.