What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Why has my form been "disabled"?

    Asked by Potentiate on May 05, 2017 at 08:10 PM

    When I try to view a couple of my forms, I am receiving an error message 

    "Form not found
    This form is disabled."
    Why has my form been disabled? How to I fix it so it is usable again? 
  • Profile Image
    JotForm Support

    Answered by ktyaguirre on May 05, 2017 at 09:08 PM

    Thank you for contacting us!

    We reviewed your account and form : http://www.jotform.us/form/71167137184154

    Was found to be collecting credit card information on plain text fields.


    Be advised that this is not allowed by the Terms of Use

    Please refrain from elaborating these type of forms. If you might want to collect payment from customers,please use payment integration:Authorization292-How-to-Enable-Payment-https://www.jotform.com/help/

    Because collecting such information on plain text fields is considered phishing activity, your account was suspended.

    We noticed also you added a signature field but this won't prevent from collecting the information or encrypt it.

    Your account is active, your form is clean. You may continue elaborating your forms.

    Feel free to contact us if any further questions arise.


    Thank you