What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Assistant not getting Notification Emails

    Asked by hipharp on May 05, 2017 at 09:53 PM

    I have 2 assistants - they both need to get notification emails for this form.  One of them is not getting them.

    We've done EVERYTHING - changed the email address to send to, recreated the notification, limited the number of notification email addresses to 3 total (is that even necessary?? Is there a limit on the number of email addresses notifications can be sent to?)

    Here's the form: https://form.jotformpro.com/33288329141960

    How can we get this fixed? We've already spent hours trying to troubleshoot it. 

    I've read that some people aren't getting emails because they're on a bounce list. If my 2nd assistant is on a bounce list how do I find that out????

    Please help.  This should be simple.

     

    Page URL:
    https://form.jotformpro.com/33288329141960

  • Profile Image
    JotForm Support

    Answered by BJoanna on May 06, 2017 at 04:47 AM

    I have checked email history logs on your account and I found that three email addresses are added to the bounce list. Our system gave following result:

    courseadmin@hipharp.com is IN Remove the bounce list 

    Reason(s) : smtp; 550 The sending IP (152.160.244.140) is listed on

    mbmiller2@comcast.net is IN Remove the bounce list 

    Reason(s) : X-Postfix; connect to mx1.comcast.net[96.114.157.80]:25:

    orders@hipharp.com is IN Remove the bounce list 

    Reason(s) : smtp; 550 The sending IP (152.160.244.140) is listed on

    I have removed them from the bounce list. 

    You can follow this guide on how to check and remove the email from bounce list.

    And this guides:

    How to setup email alerts to prevent email bouncing related issues.

    Why I am not Receiving Email Notifications?

    Also you should contact your email provider and ask them to Whitelist JotMails IP Addresses.

    Regarding your question:

    Is there a limit on the number of email addresses notifications can be sent to?)

    There's a limit of 10 recipients per notification.

     

    Hope this will help. Let us know if you need further assistance.

  • Profile Image

    Answered by hipharp on May 06, 2017 at 10:43 AM
    Thanks so much for your speedy reply!

    ...