Assistant not getting Notification Emails

I have 2 assistants - they both need to get notification emails for this form.  One of them is not getting them.

We've done EVERYTHING - changed the email address to send to, recreated the notification, limited the number of notification email addresses to 3 total (is that even necessary?? Is there a limit on the number of email addresses notifications can be sent to?)

Here's the form: https://form.jotformpro.com/33288329141960

How can we get this fixed? We've already spent hours trying to troubleshoot it. 

I've read that some people aren't getting emails because they're on a bounce list. If my 2nd assistant is on a bounce list how do I find that out????

Please help.  This should be simple.

 

I have checked email history logs on your account and I found that three email addresses are added to the bounce list. Our system gave following result:

courseadmin@hipharp.com is IN Remove the bounce list 

Reason(s) : smtp; 550 The sending IP (152.160.244.140) is listed on

mbmiller2@comcast.net is IN Remove the bounce list 

Reason(s) : X-Postfix; connect to mx1.comcast.net[96.114.157.80]:25:

orders@hipharp.com is IN Remove the bounce list 

Reason(s) : smtp; 550 The sending IP (152.160.244.140) is listed on

I have removed them from the bounce list. 

You can follow this guide on how to check and remove the email from bounce list.

And this guides:

How to setup email alerts to prevent email bouncing related issues.

Why I am not Receiving Email Notifications?

Also you should contact your email provider and ask them to Whitelist JotMails IP Addresses.

Regarding your question:

Is there a limit on the number of email addresses notifications can be sent to?)

There's a limit of 10 recipients per notification.

 

Hope this will help. Let us know if you need further assistance.

Thanks so much for your speedy reply!

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