Assistant not getting Notification Emails

  • Profile Image
    hipharp
    Asked on May 05, 2017 at 09:53 PM

    I have 2 assistants - they both need to get notification emails for this form.  One of them is not getting them.

    We've done EVERYTHING - changed the email address to send to, recreated the notification, limited the number of notification email addresses to 3 total (is that even necessary?? Is there a limit on the number of email addresses notifications can be sent to?)

    Here's the form: https://form.jotformpro.com/33288329141960

    How can we get this fixed? We've already spent hours trying to troubleshoot it. 

    I've read that some people aren't getting emails because they're on a bounce list. If my 2nd assistant is on a bounce list how do I find that out????

    Please help.  This should be simple.

     

  • Profile Image
    BJoanna
    Answered on May 06, 2017 at 04:47 AM

    I have checked email history logs on your account and I found that three email addresses are added to the bounce list. Our system gave following result:

    courseadmin@hipharp.com is IN Remove the bounce list 

    Reason(s) : smtp; 550 The sending IP (152.160.244.140) is listed on

    mbmiller2@comcast.net is IN Remove the bounce list 

    Reason(s) : X-Postfix; connect to mx1.comcast.net[96.114.157.80]:25:

    orders@hipharp.com is IN Remove the bounce list 

    Reason(s) : smtp; 550 The sending IP (152.160.244.140) is listed on

    I have removed them from the bounce list. 

    You can follow this guide on how to check and remove the email from bounce list.

    And this guides:

    How to setup email alerts to prevent email bouncing related issues.

    Why I am not Receiving Email Notifications?

    Also you should contact your email provider and ask them to Whitelist JotMails IP Addresses.

    Regarding your question:

    Is there a limit on the number of email addresses notifications can be sent to?)

    There's a limit of 10 recipients per notification.

     

    Hope this will help. Let us know if you need further assistance.

  • Profile Image
    hipharp
    Answered on May 06, 2017 at 10:43 AM
    Thanks so much for your speedy reply!

    ...