So obvious but I'm missing it

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    Asked on July 13, 2012 at 08:20 PM

    First of all, I used this all the time at my old non profit and now I'm trying to bring jotform into my new business.

    When I try to email a form, I cannot select a sender or sender email. I only see the fields listed in my form.

    When I try changing the email in the bottom right corner, i do not see anything in the email's inbox or junk mail. What am I doing wrong?

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    Answered on July 13, 2012 at 08:54 PM


    As I checked your form, I found no email field on it that you can use as Sender Name info on the notification email..


    In your 1st notification email the message "What is email address..." does not answer for email field/address... The answer was for the "What is your name..." field.

    It seems that the form was modified/updated.. and perhaps the email field was unintentionally removed and the email notification was not refreshed to the current available fields on the form.

    Try adding an email field and re-create the UX Boot Camp email alert to be able to include the email field as Sender Email in the notification.

    Please inform us if yo have further inquiry.


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    Answered on July 16, 2012 at 04:05 PM

    I did exactly what you said. I added an email to my form. I then sent the form to two different email accounts. I still have no email showing up in either of these two accounts. I entered the recipient email in the space where you see  I don't quite understand why I need a space for the recipient email, since we are sending the form to an email address in the first place. Am I thinking about this in the wrong way?

    Any other suggestions?




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    Answered on July 16, 2012 at 06:00 PM


    First off, let me establish the fact that all three email alerts on your form are notification emails. These emails are sent from our server to your specified address. You can choose the "Sender Address" to use the email entered by the person who submitted the form. This will make it easier for you to sort the emails you received.

    However, doing so may cause delivery problems on severs using DomainKeys for the simple reason that the emails are sent from our server, yet it says otherwise. In such cases, it is best to use "" as the sender address.

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    Answered on July 16, 2012 at 08:33 PM

    I am very confused.

    I want to send an email to one individual user. Within that email, i would like an embedded version of the form. I do not want users to have to click a link that takes them to a webpage. That is an extra step. I did exactly what you said. i changed the sender name to JotForm and I changed the sender email to They can reply to my email, but I didn't create a field for that because it doesn't belong in the  form, so therefore I cannot type in my own email.


    I am still not seeing any email in my inbox.


    Thanks for sticking with me through this. i want to get this right.

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    Answered on July 16, 2012 at 08:57 PM


    I get what you're trying to do now.

    Believe it or not, it is not possible to submit an embedded form inside an email message. Emails cannot process forms the way webpages do. Therefore, you can only send an email with a link to the form.

    To go about that:

    1.  While on edit mode, click Setup & Embed
    2.  Click Embed Form
    3.  Choose Email option

    4.  Fill out the email details then click Send Email

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    Answered on July 17, 2012 at 04:48 PM

    Thanks for your feedback! I finally understand it now. I'm going to try and embed the form within a mailchimp email to see if that works. Otherwise, i'll send a link.

    I appreciate the responses!