- angieroyAsked on May 06, 2017 at 02:46 PM
I have added the needed email to the white list and I have removed my hotmail.com account BUT somehow our email keeps going on the bounce list
- JotForm SupportJohn_BensonAnswered on May 06, 2017 at 04:55 PM
The email address (firstname.lastname@example.org) from the form (http://www.jotformpro.com/form/52966385611968) is not in our bounce list. Upon checking further, I can see in the mail logs that the email has been recently removed from the bounce list.
To avoid bounce list issue, please try changing your Sender Email to email@example.com. See screen animation below:
Here's a guide on: How-to-Prevent-Email-Bouncing-Related-Issues
Hope that helps. Please do get back to us if you have questions. Thank you.