What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    My Hotmail email keeps going on the bounce list

    Asked by angieroy on May 06, 2017 at 02:46 PM

    I have added the needed email to the white list and I have removed my hotmail.com account BUT somehow our email keeps going on the bounce list

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    JotForm Support

    Answered by John_Benson on May 06, 2017 at 04:55 PM

    The email address (dia**designs@hotmail.com) from the form (http://www.jotformpro.com/form/52966385611968) is not in our bounce list. Upon checking further, I can see in the mail logs that the email has been recently removed from the bounce list.

    To avoid bounce list issue, please try changing your Sender Email to noreply@jotform.com. See screen animation below:

    Here's a guide on: How-to-Prevent-Email-Bouncing-Related-Issues

    Hope that helps. Please do get back to us if you have questions. Thank you.

     

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    Related guide:
    Why-I-am-not-Receiving-Email-Notifications