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angieroyAsked on May 6, 2017 at 2:46 PM
I have added the needed email to the white list and I have removed my hotmail.com account BUT somehow our email keeps going on the bounce list
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John_BensonReplied on May 6, 2017 at 4:55 PM
The email address (dia**designs@hotmail.com) from the form (http://www.jotformpro.com/form/52966385611968) is not in our bounce list. Upon checking further, I can see in the mail logs that the email has been recently removed from the bounce list.
To avoid bounce list issue, please try changing your Sender Email to noreply@jotform.com. See screen animation below:
Here's a guide on: How-to-Prevent-Email-Bouncing-Related-Issues
Hope that helps. Please do get back to us if you have questions. Thank you.
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Related guide:
Why-I-am-not-Receiving-Email-Notifications