What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Why does my email keep getting added to the bounce list?

    Asked by kvlantes on May 06, 2017 at 10:34 PM

    Why does my email keep getting added to the bounce list?  We are missing applications from potential adopters.  How can this be fixed so it doesn't keep happening?

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    JotForm Support

    Answered by BDAVID on May 06, 2017 at 11:24 PM

    Please make sure that there isn't a notification in your spam folder, and if you find any, mark it as NOT SPAM.

    Also, whitelist our domain names and sending IP addresses within your email service provider: https://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses 

    Let us know if you need more help.