Why aren't my forms showing up on mobile Safari browsers?

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    AllSaints_ATL
    Asked on May 07, 2017 at 07:35 AM

    I have a lot of complaints from people trying to access forms from their iPhone's because the forms aren't loading in. Is this normal? Are your forms not supposed to work with mobile web browsers?

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    Mike
    Answered on May 07, 2017 at 08:24 AM

    Thank you for contacting us.

    This is not normal. The issue might be related to the layout of your mobile website.

    Please provide us with a link to the web page where we can reproduce the issue.

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    AllSaints_ATL
    Answered on May 07, 2017 at 08:57 AM

    https://allsaintsatlanta.org/vbsreg/

    here is the link to the page the form is on. The form not showing up has occurred twice already.

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    Mike
    Answered on May 07, 2017 at 09:16 AM

    I was able to reproduce the issue. Please replace your current form embed code with an iFrame form code:

    Getting the form iFrame code

    This will most likely solve the issue. You can get back to use once the code is replaced to make sure that the issue is solved.

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    AllSaints_ATL
    Answered on May 07, 2017 at 09:29 AM

    I've replaced the embed code with the iFrame form code

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    Mike
    Answered on May 07, 2017 at 09:45 AM

    The issue appears to be fixed. You form should work properly now on the mobile website too.

    If you need any further assistance, please let us know.