What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    How do I get notifications to work?

    Asked by piercecountyares on May 07, 2017 at 01:21 PM

    Hi - 

    I can send a test notification when from a form, but when I go to test from the actual form, it does not appear to submit the information to the email address I have supplied.

    When I set up a new notification, shouldn't it submit to the email noted in the notification set up?


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    JotForm Support

    Answered by Jan on May 07, 2017 at 03:18 PM

    I checked the mail logs and I can verify that the email recipients of your form notification are receiving the email alerts.

    However, I noticed that the Autoresponder email is not configured properly. Please take note that the Autoresponder email is the alert that the user will receive after completing your form.

    The email recipient of your Autoresponder is set to "Member Type" dropdown. It is not an email field. This field will be used as the recipient so it should be an email field. Please do change it.

    Please do check these guides:

    Hope that helps. Thank you.